Placing families at home
A domestic book, without the second coordinator breaking it.
Most domestic agencies work in one jurisdiction, with an escrow agent, a reproductive attorney and two or three clinics they know well. Nothing about the process is exotic. What breaks is scale: the second coordinator, the twentieth family, the phase nobody is watching. This page is what Carme does about that, and what it leaves alone.
What we watch for
Five things that go wrong quietly, in one jurisdiction.
Applicants who go cold
A surrogate applicant who hears nothing for ten days applies somewhere else. She is not lost to a competitor with a better programme; she is lost to whoever answered first.
What the platform does
Every enquiry — parent or surrogate — is held with an owner and a next action, so the front of the pipeline is a list rather than an inbox.
Screening that stalls
Medical clearance, psychological evaluation, background check, insurance review. Each is a document with a state, an audience and an expiry date.
What the platform does
A clearance that is about to lapse is raised before it does, because a lapsed one costs a cycle rather than a phone call.
Matching you have to defend
Proposals go out, both sides answer, and some matches are declined. The reasoning is the part that evaporates first, and it is the part somebody asks about later.
What the platform does
Proposals, both answers and declined matches stay on the record with their reason. Six months on you can show how the decision was made.
Legal that eats a month
Pre-birth order, agreement drafts, the attorney who is six days slower than the other attorney. Everyone suspects which step it is; nobody has the number.
What the platform does
After a quarter the platform measures your phases against your own history, not ours, and tells you where the time actually went.
Payments that hold a phase
A milestone that has not landed does not announce itself. It just quietly stops being the reason the next step has not started.
What the platform does
Milestone schedules sit against the journey, so an outstanding payment is visible next to the step it is holding up. Tracked here, never processed here — your escrow agent stays exactly where they are.
What you switch off
The half of the product you will never see.
Carme was first built around cross-border work, and every part of that is a module rather than a fixture. An agency working in one country turns them off on day one and they are gone — not greyed out, not in the navigation, not in the reporting.
- Travel and trips — the itineraries, the in-country logistics, the arrival dates
- Translation — messages arrive in the language they were written in
- Multi-timezone appointments — one clinic timezone is everybody’s timezone
- Consulate and exit steps on the journey template
The honest part
What it deliberately does not do.
It does not hold anyone’s money
Payments are tracked against milestones. Escrow, transfers and card handling stay with the people already licensed to do them.
It does not give legal or medical advice
It records what your attorneys and clinicians decide, and tells the right people. It never advises.
It does not put our brand in front of your clients
The parent and surrogate portals are yours end to end. Your clients never learn our name, and we never contact them.
Bring your spreadsheet.
Half an hour, your own book of families, and a straight answer about whether this is worth the disruption. If your current setup is working, we will say so.