The impact model
Where the weeks go — and which ones you can win back.
This page shows the mechanism first, the arithmetic second, and marks clearly where we are estimating. Check the model before you believe the number.
The four mechanisms
Why the time comes back.
Each of these is a specific, observable thing that happens in an agency — and a specific thing the platform does about it. No general claims about “efficiency”.
Delay you can actually remove
A journey has eleven hand-offs. At each one, work waits for someone to notice it arrived. That waiting is invisible on a spreadsheet, because nothing is wrong — it just is not moving.
What the platform does
Every family shows how far through their phase they are and how far behind. You catch a delay the morning it starts, not a fortnight later.
Repetitive work that vanishes
Coordinators lose hours a week to three things: chasing people who have not replied, retyping a family’s status into an email, and hunting for documents.
What the platform does
The chase is one click, with the context already written. Families read their own status in the portal. Documents live on the case.
Clients who stay
Agencies lose families to silence, not to failure. After six quiet weeks, a paying client stops believing anything is happening.
What the platform does
A family nobody has spoken to for five weeks is flagged before they notice. Their portal keeps them informed in the meantime.
Capacity without hiring
What limits most agencies is not demand. It is how many families a coordinator can hold without dropping one.
What the platform does
Less coordination per journey means the same team carries more. You can see whether they have room before you sell the next one.
And then it measures itself
After a quarter, you stop needing our model.
The platform learns how long each phase actually takes at your agency and measures every journey against your own history, not our assumptions. When a step finally clears, one tap records what ate the time — so “legal is six days slower this quarter” becomes “legal is six days slower and sixty percent of it is one attorney.”
That is the number worth having.