Every capability, up close
Nine things, one record, no exports.
Each of these is a switch, not a separate product. They share one journey, one thread of communication and one audit trail, so turning one on never creates a second place to look.
What your team sees
00 — ENQUIRIES & APPLICATIONS
The fastest agency gets the surrogate.
Intended parents shop. Surrogates apply to several agencies at once and go with whoever answers. Carme treats an enquiry the way it treats a phase — owned, timed, and visible the morning it stalls — and your application form is a page under your own name, so what arrives on it is already in the pipeline.
- Parent enquiries and surrogate applications in one pipeline, each with an owner and a next action
- Screening as documents with their own states and expiry dates, not a checklist in somebody’s head
- The moment one converts, the journey opens with everything already in it — nothing retyped
Every enquiry has an owner and a next action.
01 — JOURNEY TRACKING
Everyone can see where everyone is.
One twelve-phase journey carries every family from enquiry to handover. Rename the phases to match your agency; the reporting still works.
- Every hand-off has an owner, so work never lands on nobody
- A phase sitting longer than it should surfaces the morning it starts
- Your own stage names, your own durations, one underlying spine
02 — SURROGATE MATCHING
From proposal to case, without re-typing.
Profiles go out, both sides answer in their own portal, and a mutual yes turns the match into a live case with its history attached. Six months later you can still see how the decision was made.
- Propose, present and record consent on both sides
- The case opens pre-populated — no second entry of the same facts
- Declined proposals stay on the record with their reason
The Adeyemis
Daniela R.
Both sides answer in their own portal.
03 — REPORTING & ACTIVITY
Where the time actually went.
The platform measures your own baselines from the first family, so the phase that eats a month becomes a number instead of a suspicion. Every action is in an audit trail: who did what, when, and what changed.
- Average days per phase, measured on your families — not ours
- Who is carrying what, so load is visible before someone drowns
- An audit trail you can hand to a client, a lawyer or an auditor
What the family sees
04 — PARENT AND SURROGATE PORTALS
Nobody has to ask where things stand.
Parents see where they are, what happens next and what they need to do, in their own language and under your name. Your surrogate gets a portal of her own — her appointments, her payments, her documents, her own thread with you — and she keeps it after handover.
- Your brand, your colours, your address — never ours
- Four languages, so nobody reads their own journey in translation software
- Her thread is hers: the parents never see it, and it does not close when the journey does
Fase 6 de 12 · Emparejamiento
PRÓXIMA CITA
Transferencia de embrión
14 sept · 09:30 Bogotá
05 — CENTRALISED COMMUNICATION
Every message on the case, in their language.
Conversations live on the case, not in one coordinator's inbox, and arrive in each person's language. When someone goes on leave, the thread stays with the family.
- Translated both ways, with the original always kept
- Nothing lost to a private inbox or a WhatsApp group
- A hand-over is reading the case, not interviewing a colleague
¿Cuándo es la próxima cita?
When is the next appointment?
AUTO-TRANSLATED · ES
On the case record — nothing lost to a private inbox.
06 — APPOINTMENTS & TRAVEL
The right time, in the right timezone.
Scans, transfers, consulate visits and trips sit on the journey with everything else. Each person reads them in their own timezone.
- Clinic local time and the reader's local time, always both
- Trips grouped with the appointments that caused them
- Reminders that reach the family, not just the coordinator
14
Sep
Embryo transfer
Bogotá clinic · 07:30 your time
03
Nov
20-week scan
Bogotá clinic · 09:00 your time
19
Dec
Consulate appointment
US Embassy · 06:15 your time
The paperwork and the money
07 — DOCUMENTS & E-SIGNATURE
Nothing expires without warning.
Requested, uploaded, reviewed, signed, expiring — each document carries its own state and audience. Expiry dates are flagged early, because a lapsed clearance costs a cycle.
- Signature built in — no third tool, no downloading and re-uploading
- Expiry dates watched, and raised before they bite
- Visible to exactly the people who should see it, and no one else
Visible to exactly the people who should see it.
08 — PAYMENTS TRACKER
What's due, what landed, what they queried.
Milestone schedules sit against the journey, so a payment that has not arrived is visible next to the phase it is holding up. Money is tracked here and never processed here — we are not in the flow of your clients’ funds, and we do not want to be.
- Fee schedules per journey, with what has landed marked off
- A family's query recorded against the milestone it concerns
- No escrow, no card handling, no custody of anyone's money
The honest part
What this deliberately does not do.
A shorter list than the one above, and a more useful one. Anything we cannot do properly, we would rather you heard from us than discovered in month three.
It does not hold anyone's money
Payments are tracked against milestones. Escrow, transfers and card handling stay with the people already licensed to do them.
It does not give medical or legal advice
It records what your clinicians and attorneys decide and tells the right people. It never advises.
It does not put our brand in front of your clients
The portal is yours end to end. Your clients never learn our name, and we never contact them.
It does not invent a number it cannot source
Every figure in the product traces to something that happened in your workspace. Where we can only model, we say so.
Turn on the two you need. Leave the rest dark.
Most agencies start with the timeline and the portal, then switch the others on over the following year. Nothing has to migrate.